Warranty & Return

One Year Warranty

Autel warrants to its customers that this product will be free from all defects in materials and workmanship for a period of one(1)year from the date of the original purchase,subject to the following terms and conditions:
1.The sole responsibility of Autel under the Warranty is limited to either the repair or,at the option of Autel,replacement of the scan tool at no charge with Proof of Purchase.The sales receipt may be used for this purpose.
2.This warranty does not apply to damages caused by improper use,accident,flood,lightning,or if the product was altered or repaired by anyone other than the Manufacturer Service Center.
3.Autel shall not be liable for any incidental or consequential damages arising from the use,misuse,or mounting of the scan tool.Some states do not allow limitations on how long an implied warranty lasts,so the above limitations may not apply to you.
4.All information in this manual is based on the latest information available at the time of publication and no warranty can be made for its accuracy or completeness.Autel reserves the right to make changes at any time without notice.

One year warranty:Store or dealer receipt acts as proof of purchase.In lieu of proof of purchase,tool or tablet is warranted one year from tool/tablet registration.

Repair Cost:If under warranty,your Autel tool will be repaired or replaced free of charge unless damaged(including but not limited to a cracked screen,broken case,chemical exposure or liquid damage)to accident,abuse,misuse,natural disaster,insufficient or excessive electrical supply,abnormal mechanical or environmental conditions or unauthorized disassembly,repair or modification.If the repaired unit is out of warranty,the customer will be contacted and will be responsible for the repair fee.

Service Procedures

If you are experiencing trouble with your tools, please contact your local store, distributor or contact Autel's free technical support. Specialists are available via phone, email and chat.

Products requiring service should be returned as follows

Call or email the Technical Service Center with your model and serial number to obtain a Return Reference Number.

Autel USA&Canada

Tel: 1-855-AUTEL-US(288-3587)(Monday-Friday, 9:00AM-6:00PM Eastern Time)

Autel Europe

Tel: 0049(0)6103-2000520(Monday-Friday, 9:00AM-6:00PM Berlin Time)

Autel Latin America

Tel: +52 33 1001 7880 (Spanish in Mexico)
Email: (in Mexico), (in Brazil)

Other areas

Tel:0086-755-22672493(Monday-Friday,9:00AM-6:00PM Beijing Time)

  • Package the product carefully to prevent shipping damage.

  • Enclose a paper with your contact information(name,email address,return address,and a day contact phone number)and detailed problem description.

  • Enclose a copy of the dated sales receipt.

  • Shipment fee prepaid.

Autel Customer Service Contact

Autel North America:

Phone: 1-855-AUTEL-US (288-3587) (Monday-Friday, 9AM-9PM Eastern Time)

Fax: (631) 357-3304

Tech Support Email:

Sales Email:

Careers Email:

Address:36 Harbor Park Drive, Port Washington, New York, USA 11050

Autel Europe:

Phone: +49(0)89 540299608 (Monday-Friday, 9:00AM-6:00PM Berlin Time)

Tech Support Email:

Sales Email:

Address:Landsberger Str. 408, 4. OG, 81241 München, Germany

Autel Latin America:

Phone: +52 33 1001 7880 (Spanish in Mexico)

Tech Support Email: (in Mexico), (in Brazil)

Sales Email:

Address: Avenida Americas 1905, 6B, Colonia Aldrete, Guadalajara, Jalisco, Mexico

Autel India, Middle East & Africa (IMEA) Region

Phone: +971 585 002709 (in UAE)

Tech Support Email:

Sales Email:

Address: 906-17, Preatoni Tower(Cluster L), Jumeirah Lakes Tower, DMCC, Dubai, UAE

Autel Asia-Pacific (APAC) Region

Phone: +81-045-548-6282 (in Japan)

Fax: +81-045-345-8589

Tech Support Email:



Autel China Headquarters:

Phone: +86-0755-8614-7779 (Monday-Friday, 9:00AM-6:00PM Beijing Time)

Fax: +86-0755-8614-7758

Tech Support Email:

Sales Email:

Address: 7th, 8th and 10th Floor, Building B1, Zhiyuan, Xueyuan Road, Xili, Nanshan, Shenzhen, 518055, China